Handbook

Effective communication management, at both individual and organisational levels, is essential in business and professional contexts. This course facilitates understanding of how people manage their communication processes, considers best practice for successful organisational communication, and provides opportunities for communication skills development and enhancement. Topics include the theories and principles of communication management; the dynamics of interpersonal communication; the significance of intercultural and international business communication; the use of language and non-verbal communication; managing communication in small groups and teams; communication in negotiations; creating communication networks; managing ethical issues in business communication; conducting communication audits and developing benchmarks; and strategies for improving organisational communication. The course also includes practical components for improving individual and small group communication.