This is an advanced Level 3 Information Systems course aimed at providing you with knowledge and skills relating to user experience (UX) and IT service design. This course builds on the knowledge and skills covered in INFS2603 (Business Analysis and Agile Product Management), advancing your requirement gathering, problem solving, teamwork, design and development skillset. UX professionals focus on how users interact with and experience a product, system or service. This course exposes you to the practices and tools that UX professionals engage with in the workplace as well as current and emerging user experience and service design practices in organisations. In taking this course, you will learn to work like a UX professional, analysing and interpreting customer needs through user centred research activities and then applying knowledge of design principles and practices that are required to solve organisational problems. Working in groups, you will evaluate design solutions and iterate their own designs based on generated insights. As part of your group work, you will create a compelling pitch to communicate insights, risks, and opportunities for your design solutions.
