Handbook

Airline operations are defined as the functional areas which are directly associated with the operations of aircraft or at least in the provision of services for aircraft operations. There is much overlap between the management of the ‘corporate’ aspects of the airline and the operational aspects. This occurs mainly in the planning processes such as fleet planning, schedule planning, and strategic planning (including business plans and annual budgets). These important processes will be covered in this subject for the functional areas that play major roles in an airline, especially resources allocation and utilisation. Engineering and maintenance, airline operations and scheduling, and crew resource provision are three major topics that are covered in detail in this course.

Other airline processes are also covered in this course and play important roles in operations. These include operations control, air cargo and punctuality management. General management techniques apply to many of these functional areas. Planning, budgeting, staffing, equipment rostering, and disruption management are generic but in this course, these topics are discussed from the airline’s view.