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Overview

This course introduces the key concepts in managing service organisations and their operations.  The focus is on creating value and customer satisfaction.  This course covers in-depth discussions of services, value creations, service strategy, and the issues related to the development of a service system.  This course also addresses topics crucial … For more content click the Read More button below.

Delivery

Multimodal - Standard (usually weekly or fortnightly)

In-person - Standard (usually weekly or fortnightly)

Fully online - Standard (usually weekly or fortnightly)

Please note that the above delivery information is an indication on how this course may be delivered within the year.  Delivery mode(s) for each term can be viewed on other sources such as myUNSW and class timetable site.

This Handbook is a comprehensive catalogue of our offerings and includes courses that can be taken to satisfy program requirements irrespective as to their availability for a particular year. Availability of courses is best checked using filters on this site or on the class timetable site.

Pre-2019 Handbook Editions

Access past handbook editions (2018 and prior)
Pre-2019 Handbook Editions