Handbook

This course focuses on how organisational capabilities can be developed through the careful management of key people resources, particularly human capital, knowledge and social capital. The important role of organisational routines in developing organisational capability is discussed, with a focus on human resource practices such as workforce planning and recruitment and selection in identifying and acquiring required knowledge, skills, attributes and other characteristics. It also covers the role of learning and development, including effective training needs analysis, the need to integrate experiential, social and formal learning to develop required knowledge and skills, and the need for effective evaluation of capability development interventions to ascertain return on investment. The role of rewards management in motivating employees to engage in routines and use their knowledge and skills to derive value is also discussed. The integrated nature of all aspects of people-based interventions and the need for all implementation plans to be developed in a holistic way will be emphasised.