Handbook

This course introduces the foundation of quality management within an engineering context. It covers the basic theories of quality management as well as the methods and tools for improved product and process design and statistical process control. Since quality management covers all functions within an organisation, the course takes a holistic and integrated approach to identifying and solving quality issues across the organisation as well as from the point of view of the supply chain in which the organisation is a participant. Managing quality is considered critical in business and organizational governance and this includes all aspects of the engineering discipline, from analysis to design to implementation and improvement. GSOE9810 can therefore be considered an important and logical element of a graduate engineering degree or diploma.