Handbook

Conflict is an inevitable part of daily work and personal life, but the development of dispute management skills is an often-overlooked part of professional development. This course provides students with a foundation in conflict management skills that they can apply immediately in their personal and professional lives. It introduces students to models of communication and conflict analysis, and a range of skills for managing disputes in a constructive manner. Drawing on insights from fields such as psychology, management, political and social sciences, this course is strongly interdisciplinary and oriented towards providing students with practical skills informed by theory. It is designed as a highly interactive course and involves both online and face-to-face activities. 

Main Topics

• Communication theory and practice
• Understanding Conflict
• Introduction to conflict analysis
• Skills in conflict management
• Ethical issues in conflict management
• Interdisciplinary approaches to conflict.