Handbook

The People and Systems course considers the role of people in delivering organizational effectiveness and high performance, in conjunction with the impact of their managers on the outcomes. The concept of systems thinking and the role of people as part of those systems will be introduced. The course then considers the role of people and reflects on the way people will behave within the systems. The key course outcome is to ensure that managers recognise their role in enabling and supporting others to achieve their goals, and the consequences of not doing this well. The course will take students through a number of real world case studies and present the challenges faced by managers when first taking responsibility for a team of people within an organisation.