Handbook

Any business or organisation is concerned with delivering value to its customers or clients. A company's 'operations' are the direct processes that it uses to create value. These involve transforming various types of inputs into outputs. Operations management is the task of managing these processes. Each company or organisation will have a unique set of operations. This course is concerned with the fundamentals of operations management, covering both service industries and manufacturing. The aim is to give you a set of frameworks and concepts you can use to understand the operations functions and strategies of any company. The course examines the processes at the heart of operations management and ways of achieving excellence. It also looks at the supply chain; both the control of inventory and the way in which coordination between supply chain partners can be achieved. The course ends with the investigation of operational challenges involved in managing projects.

This course has two compulsory saturday workshops.