Handbook

The course is designed for anyone playing a formal or informal role as change agent in an organisation, defining ‘change agent’ very broadly as ‘a person who attempts to positively influence organisational change through his or her own actions and through influencing the actions of others’. The course will introduce … For more content click the Read More button below. concepts, frameworks, models and theories that can be used to (a) understand organisational change and the key factors and processes that determine the level of success in bringing about change in an organisation and (b) guide a change agent’s thinking and practice recipes, tools and methods for use in critically important change processes such as: diagnosing what needs to be changed; deciding on the best change to make, devising an effective way of making the change; building the required level of commitment to support and enact the change; handling resistance; implementing a change; and tracking and adapting the change.