Information and Communication Technology Processes - ZEIT8144
Faculty: UNSW Canberra at ADFA
School: School of Engineering & Information Technology @ UNSW Canberra at ADFA
Course Outline: ZEIT8144 Course Outline
Campus: UNSW Canberra at ADFA
Career: Postgraduate
Units of Credit: 6
EFTSL: 0.12500 (more info)
Indicative Contact Hours per Week: 3
Enrolment Requirements:
Restricted to students enrolled in Graduate Diploma or Masters programs.
CSS Contribution Charge: 2 (more info)
Tuition Fee: See Tuition Fee Schedule
Further Information: See Class Timetable
Description
Information and Communication Technology (ICT) has become increasingly vital for creating and delivering organisational value. This course aims to familiarise students with the processes required to manage ICT resources. Topics include: the role of the CIO, the IT organisation, IT processes, IT sourcing, and process improvement. This course will examine major initiatives in this area, including Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and related Technology (COBIT).
Please Note
The additional information below reflects the most recent offering and may be subject to change.
Learning Outcomes
On the successful completion of this course, students will, be able to:
1. Explain the purpose and structure of the principal ICT process standards and frameworks.
2. Apply a process framework to appraise and improve organisational processes.
3. Investigate how the ICT process frameworks may be implemented in an organisational context to improve the performance of the ICT function.
1. Explain the purpose and structure of the principal ICT process standards and frameworks.
2. Apply a process framework to appraise and improve organisational processes.
3. Investigate how the ICT process frameworks may be implemented in an organisational context to improve the performance of the ICT function.
Delivery Mode
Distance
Topics
- Process Management
- Process Improvement – Six Sigma
- Process Improvement – CMMI
- IT Processes - COBIT
- IT Governance (ITG)
- IT Projects – P3M
- IT Sourcing - AGIMO
- Software Development – CMMI-DEV
- IT Operations - ITIL
- Business Resilience
- Performance Management
- Change Management
Assessment
There are two assessment items in this course.
Project 40%
Research Paper 60% 4000 words
Project 40%
Research Paper 60% 4000 words
Course Texts
Prescribed Texts:
Nil
Recommended Texts:
1. Luftman, J. (2004). Managing the Information
Technology Resource. Person Education
2. Cassidy, A. (2001). A Practical Guide to
Information Systems Process Improvement. St
Lucie Press.
3. Frenzel, C.W. and Frenzel, J.C. (2004).
Management of Information Technology, 4th
ed. Course Technology.
4. Pearlson, K.E, and Saunders, C.S. (2009).
Managing & Using Information Systems: A
Strategic Approach, 4th Ed. Wiley.
Software:
Nil
Nil
Recommended Texts:
1. Luftman, J. (2004). Managing the Information
Technology Resource. Person Education
2. Cassidy, A. (2001). A Practical Guide to
Information Systems Process Improvement. St
Lucie Press.
3. Frenzel, C.W. and Frenzel, J.C. (2004).
Management of Information Technology, 4th
ed. Course Technology.
4. Pearlson, K.E, and Saunders, C.S. (2009).
Managing & Using Information Systems: A
Strategic Approach, 4th Ed. Wiley.
Software:
Nil
Resources
All course materials will be provided online through Moodle